Shipping & Returns

Production & Shipping Times

All our products are printed to order by our production partners here in the UK and in Germany depending on the product. While our European partners have faster production times the extra time for shipping back to the UK makes expected delivery times about the same as orders produced in the UK.

When you place an order with us we will email you an acknowledgement to confirm your order has gone into the production queue. All orders are processed within 5 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification when your order has been shipped.  It can take up to 4 days for your order to be delivered to you. All orders processed in the UK are shipped by Royal Mail. Orders produced in the EU will be shipped via UPS in the EU and Royal Mail in the UK. You should receive your order within 9 working days after you place it with us – in most cases, it’s quicker than that.

How do I check the status of my order?

You can check the status of your order with us on the account details page even if you don’t have an account with us.

Shipping Rates

We offer FREE SHIPPING to all UK locations on all of our products as standard. You can select premium tracked shipping at an additional flat rate of £4.00 per order.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. You will need to pay for the cost of the return shipping.

In the event that your order arrives damaged in any way, please email us as soon as possible at shopmanager@graveshampride.org. Please include your order number and a photo of the item’s condition. We may request that you return the item to us before we issue a refund or a replacement. We will always try our best to work with you to obtain a satisfactory solution in each case.

If you have any further questions, please don’t hesitate to contact us at shopmanager@graveshampride.org